You pour a pint and place it on the service bar. You go back to working the wood.

90 seconds later (or sometimes, much longer), the server decides to pick up their drinks and the head on their pint has completely died.

So...the server does one of two things.

1. If nobody is watching they stir it with a straw. The Service Swirl is what we call that.

2. If the Manager is close by, they ask you to top it up. To add in an extra two-ounces of beer (about 35 cents worth).

The reason this happens is that the beer is in a dirty glass. Not an un-sanitized glass, but a dirty glass. The pint glass has a film of oil and grease on the inside of the glass which leads to no head retention.

Stirring it with a straw or adding in free beer does not clean the glass. For that you need a special beer glass cleaning kit.

Here's how you solve the problem:

Continue to use your regular glass washing mechanical system, but...Once a week you need to use the Beer Glass Cleaning kit to scrub the oil and grease off the glass.

Using your glass cleaning kit each week will help keep the beer glasses Beer Clean which saves you from double handling each pint glass and also saves the bar the 35 cents in extra beer per pint.

For instructions on how to clean glasses weekly, click the instructions sheet image.