You need to pass the quiz in each lesson before the next lesson unlocks. Each lesson has a quiz, click on the orange "Take The Quiz" button, top right of each lesson to take the quiz.

You have let too much time go by and your course has expired. Contact your manager to ask for an extension if possible.

Make sure that you are logging in with the same email address that your manager used to assign your passcode. It should not be an Indeed.com email.

You should have the latest version of Adobe Flash. You can check to see if your version is up-to-date here: https://helpx.adobe.com/flash-player.html You should be using an up-to-date version of your browser. Chrome and Firefox typically update by themselves, but Internet Explorer may not. You need to be using at least IE 10 to play and hear the videos. To find out which browser version you are using, go to: https://www.whatismybrowser.com/

The quiz questions come from the video AND the workbook. Download the workbook in Lesson One. Move through each lesson by watching the video and reading the workbook information. This was covered in your welcome email, the first lesson, and the workbook.

You can change your account details (including your password) by clicking on your name, then My Account, top right corner.