We are proud to share the following information with you.  We understand that we are asking for a big commitment from you and you have questions.  Below is a list of some of the frequent questions we receive.

Cheers.

how do I change a keg?
why do I have to clean my lines?
what is a fob?
why do I have to sign a one year contract?
why are you more expensive than your competitors?

how do I change a keg?

1.   Make sure that the tap lever/handle on the keg coupler is in its most upright position (off or disengaged). If you try to tap the keg when the lever is in the engaged (down) position, you will be sprayed with beer.  Not that there is usually anything wrong with being sprayed with beer (championship winning athletes do it all the time), but it’s not desirable when you are at work. 

2.   Align the two coupler lugs with the corresponding openings in the keg valve.

3.   Insert the keg coupler and turn clockwise to engage into position (about 90 degrees).

4.   Press the handle downward (ON) this will allow gas to enter the keg and beer to flow out of the keg.

5.    Place the keg in its final location. Kegs must be placed on a flat surface to ensure that all draught will be removed from the keg.

 why do i have to clean my lines?

Beer is a food product, just like milk or bread.  It has a shelf life and an expiry date.  

Mould and bacteria will start to grow on the couplers, faucets, FOB's, lines, and connections.  Click on the image to see a comparison of a clean connection and a mouldy one.  

Hard water makes beer taste better, so beer contains a great deal of calcium.   Due to this large amount of calcium, beer stones develop in the lines.  

By clicking on the image, you can see a comparison of an old line where the beer has permeated the line and a new line. Cleaning your lines will slow this process while removing the bacteria build-up inside the lines. 

what is a FOB?

In addition to staff training and a properly balanced system, a Foam On Beer (FOB) detector is quite possibly the best piece of equipment you can buy to help decrease spillage. There are basically three styles of FOBs (click to enlarge), but they all do the same thing.  

Once the keg empties and the line starts to fill with foam, a ball housed in the FOB will drop and seal off the line, allowing the line to remain packed with beer.  Upon changing the keg, the FOB needs to be reset.  

How much money are you wasting annually without FOBs installed?

                              Length of run (keg to faucet) in feet

These figures are based on only pouring regular domestic draught.  If you pour imports, add on another 50%.

FOBs pay for themselves in months.

why do I have to sign a one-year contact?

We have a tremendous amount of work and cost when we start servicing your system.  We change many connections, replace worn, dirty parts, and the first several cleanings require triple the amount of time and cost to ensure the system is completely clean. We replace spill lines, tag your lines, give you faucet caps, and double clamp all new connections.

We only use stainless steel parts to help eliminate bacteria buildup.  We invest time with you and your system to ensure we completely understand it and your needs.  We are an investment, not a cost. 

why are you more expensive than your competitors?

Our competitors install lines.  We do not install lines, we service them.  We visit you every 2 weeks to check your system with our System Snapshot ^©. We offer many services that our competitors do not.  We do not charge you for service calls.  We maintain your system so that it won't break down.  We don't want to visit you on a Saturday night any more than you want your draught system to go down on a Saturday night.  We are an investment, not a cost.