The Tell Tale Sign You Have Bad Draught

I can tell the second I walk into your bar if you pour bad draught or not.  It’s easy.  How many of your regulars drink beer from a bottle?

You have a nice selection of taps & competitive draught pricing, but your regulars still order bottles.  Your beer sales reps order bottles when they come in.  Guests order a pint and then switch to a bottle.  Glance down your bar at 5pm and see what the ratio of pints to bottles is.

Want to know how to fix it so you can sell more and then make more? Improve your draught quality: Properly pour fresh, cold draught through clean lines into beer clean glasses. Use the right gas. Rotate your kegs. Monitor your sales mix to ensure you are pouring brands people buy. Train your staff and…about a hundred other things that are easy to do. We can help.

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“Those who don’t get it, don’t get that they don’t get it.”

Colin Cowherd, who I listen to almost daily on ESPN said that.  It’s true.  Even in the beer/bar business, it’s true.  Check out this video.  It’s unbelievable, but I bet you have seen this before – it happens all the time.

How to waste $20k a year.

It’s funny.  Some bar owners/managers complain because we charge about $900 a year for our BetterBeer.com program.  Yet, without staff training and a proper system, they pour $20,000 down the drain.  Invest 900 to save 20k.  Really?  It’s not hard people!  Either you get it, or you don’t.

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Coasters – not just for levelling tables anymore

You really need to serve your pints on a coaster.  Beer sweats.  Even in a room temperature glass (as it should be served), it sweats.

Cocktail napkins are loosey-goosey, they float around the bar top, they turn to mush and lose all of their appeal when they get wet.  Keep the cocktail napkin for the martini.

The coaster stands up well to the environment and almost pads the pint glass when placed on the bar. A one pound pint hitting the bar top needs some cushion.

Coasters come in all different shapes and sizes, every one of your suppliers should have access to some coasters and if they charge you for them – oh well, it’s a cost of doing business.  It’s going to come out of a budget of their money anyhow. Its free money you are paying with so spend the $100 of your free money and get the coasters. Your guests will be happier.

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Air Compressors – Killing Your Bottom Line

This is how much money you lose by using an air compressor.Remember how hard it was to get a head on the open, flat beers? Your staff are having the same problem when pouring draught.  Take a close look to see if they are pouring a head on the beer.  They’re not because they can’t physically do it with flat beer. Ever try to put a head on a glass of wine?

“But my variances are in line, so they must be pouring pints with a head.”  No, sorry, they may be pouring 18 ounces as is your spec, but your guests are getting what look like short-poured pints; 18 oz of beer in a 20 oz glass with no head.  Ever notice that many of your regulars drink from a bottle?

Filling your 20 ounce glasses instead of the dime-sized head (dime standing on its side) costs you at least 20 cents per pint (10 cents per ounce for domestic).   100 pints in a keg = $20 per keg.

Get rid of the air compressor. You think it costs you less because you are not paying for gas, but you’re paying for it with over-poured pints – at 20 cents per pint.  Trust me, a proper systems isn’t that expensive.

Need a free no-obligation quick chat about how switching will help you, e-mail me and we’ll chat. We don’t sell gas systems so I don’t have a dog in the fight, but I can recommend some good folks to help you out.

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Air Compressors – Part One (Taste)

Flat draught from compressorTake 2 bottles of your favourite light lager beer.  Open them both, but don’t drink them. It’s going to be hard, I know.  Place both of them in your fridge. Wait a day and then pour one of them into a glass.

What did you notice?  Little or no head.  Little or no CO2.  How does it taste. Are you picking up a papery taste? Does it smell like an antique book store? Does it bite the tip of your tongue?  Open a fresh new beer.  Pour it into a glass and compare the two.  Notice a difference?

Congrats, you are enjoying an oxidized beer and a fresh beer.

Do the same on day two with the second opened beer from your fridge.  Notice a change? Becoming more oxidized? Flatter? Open a fresh additional beer on day two as well.  Taste the difference between the fresh one and the two day old opened beer?

If you are using an air compressor to push your beer through the lines, this is what’s happing to your kegs.  This doesn’t happen with the right mix of CO2 and Nitrogen.  Your kegs of beer go flat after only 8 hours. You are serving poor quality beer – no question.  You are losing money too. Lots of money.

Next up, Air Compressors – Part Two (Profitablity)

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How Long Should Line Cleaning Take?

A question I get asked frequently is, “How long should it take to get my draught lines cleaned?”  There is no simple answer, but  it should take a minimum of 45 minutes for 4 lines and at least 70 minutes for 8 lines – if it is being done correctly.

Regardless of method of cleaning, Line Cleaners should be:

  • soaking the lines for at least 15 minutes
  • rinsing with plenty of water
  • dismantling and scrubing the faucets
  • soaking and scrubbing the couplers
  • venting the FOBs with chemical, then rinse
  • emptying the FOB rinse bucket

Time them next time your draught techs are in, time them to see how long they take.  Make sure they are completing all of the important steps above.

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Aaaannnnnd, we’re back!

were_backThe BetterBeer.com blog has taken a bit of a hiatus over the past few months.  Well, really eight months, but who’s counting.  We have done some awesome things in the past little while.  The BetterBeer.com Certified Establishment Program is growing, signing up two new chains and in talks with a couple more.  We’re hitting the pavement in a week or two, planning to chat with some independent owners about the benefits of the program for them.  We have hired two auditors in the GTA, Simon and Dan, who are checking each bar to make sure your beer is nothing but the best. Thanks guys, you’re doing an awesome job!

The training side of the business has been gangbusters.  Spent most of the summer of 2010 in the US working with the good folks at Heineken.

We’ve moved the blog to the BetterBeer.com site from our wordpress hosting as I believe it will be more visible over here. So if you are just finding us now, welcome. Check back frequently or add us to your RSS reader as I promise it won’t be 8 months til our next post.

Cheers,

Steve

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Make The Call

So now that we’ve identified the four types of beer consumers, let’s discuss how to cater to them. Previously, I talked about the correct number of taps you should have. Each of those style line-ups will cater to each type of consumer.

If you only have 4 or less taps, you’ll need some bottled micro products as you don’t have room for a rotating tap. However, five or more taps, you should have a rotating tap. Your rotating tap should change monthly. Every single brewery offers a brand that you can add on as a feature, even the macros have some brands that you could list. One option is to try and match the style with the season.

  • Wheat beer in the spring
  • Pilsners/lagers in summer
  • Oktoberfests/ambers in the fall
  • Porters and stouts in the winter.

As a bonus, engage your Chef to create a feature dish that pairs well with your rotating tap. Make sure that the menu item uses no new ingredients (only what you have in-house already) and make sure it has a lower-than-average food cost or a great margin. Better yet, preferably both. Get your staff involved. Ask you Chef to explain to them why it pairs so well.

The rotating tap is completely under-utilized by restaurateurs. This is an outstanding opportunity to make a point of difference over your competitors, allows some diversity for your regulars and staff, while providing you the opportunity to be creative with new menu items with features and pairings.

If you’re looking for some brewery folks to call to fill in that rotating tap, call anyone from:

If you are a brewery and want to add your contact info in the comments field, please do so. If you’re not from Ontario and want some suggestions, just email me and I’ll put you on the right path.

You already have the equipment, I’ve given you the how and why, you just need to make the call to the brewery rep to get in some product. Will you make the call?

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The Four Levels of Beer Consumers – The Beer Activist

Part four in our series of the four types of beer drinkers, The Beer Activist.

The Activist: Hates, absolutely hates the macro brands. Calls them “Yellow, fizzy, mass-produced beer that tastes like water”. They’ll drink water at a bar instead of a macro. They never miss an opportunity to tell anyone who will listen how the multi-national, mega brewers are destroying the industry with their watery liquid masquerading as beer. All this despite the fact that brands like Coors Light and Bud Light are the hardest to brew and the best selling beers in the Canada and the US respectively. This group views beer purely as an art, not a mix of art and business. They understand the brewing process better than most folks and may have actually dabbled in a bit of home brewing themselves. They also understand beer and food pairing principles and are willing to share their wealth of knowledge.

This group has the potential to greatly help the entire beer industry as they are known to be beer experts; their friend’s go-to when they have a beer related questions. In my opinion, this group would be better served embracing big brewer as the macro consumers are the future micro/craft consumers. If the Activist wants larger micro/craft selection and growth, they’ll need more consumers and these consumers come from macro.

Is your competitor catering to all four of these consumers? Probably not. In my next post, find out how you can profit from this.

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The Four Levels of Beer Consumers – The Beer Enthusiast

Part three in our series, The Beer Enthusiast.

The Beer Enthusiast – Enjoys the occasional macro brand, but it has to be from their premium/craft segment; Rickard’s, Creemore, Keith’s Colour, Moosehead… At the pub they will order these brands on draught if there are no micros on tap, but prefers something new or different. Keeps a 6 pack of macro discount/mainstream beer in his fridge for his buddy the Beer Drinker who comes over occasionally, but the rest of the fridge is likely full of a half dozen or so different brands from Canadian and US micros; Mill Street, Steam Whistle, Anchor, Dogfish Head, and McAuslan. This group has researched brewing and can tell you the steps in the process, but is still learning to appreciate beer.

This group is the fastest growing segment and everyone knows it. Big brewers know it because they are developing Transition Brands and buying micros to cater to this segment. The big brewers are smart, if they’re taking notice, so should you. I spoke about the rotating tap before in a previous post, this consumer is one of the reasons why. I’ll cover more of this segment in two posts. Next post, The Beer Activist.

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